Frequently Asked Questions
Creating, Joining and Managing a Team
What is a team page on JustGiving?
A team page allows you and your friends to join your individual fundraising pages together. They’re great if you want to raise money separately whilst still contributing to a larger team goal.
The team page will list everyone’s individual page and the collective total you’ve raised together.
How do I create or join a team? I haven't signed up yet.
- Sign up and create your personal fundraising page - you can't have a team without a Team Captain! You can create or join a team once you've successfully registered.
- Click the Join Team button to search for an existing team
- Or choose Create Team to start your own team - you will be the Team Captain!
You will need to enter a team name, fundraising target and story to successfully create your team.
How do I invite someone to my team?
- Share your team page URL so that people can sign up and join your team using the Join Team button.
- This button will send them to sign up and create their personal fundraising page.
- Once they've completed the sign up process to create their personal fundraising page, they will be prompted to join your team.
- If they already have a personal fundraising page in this event, they can join your team from their Edit Page options (see below).
I've already signed up, how do I join or create a team?
- Make sure you're logged in to your JustGiving account - how will you know if you're logged in?
You will see your avatar in the bottom left of the screen, Login changes to Logout in the header and Sign Up changes to My Page in the header. - Visit your page by clicking on My Page in the header, using the search or clicking on the link to your page in the email you received from JustGiving.
- Click Edit Page and choose Team from the options on the left. You will be able to see if you've already joined another team here as well.
- Click the Join Team button to search for an existing team.
- Or choose Create Team to start your own team - you will be the Team Captain.
You will need to enter a team name, fundraising target and story to successfully create your team.
How do I edit my team name, photo, story or target?
You need to be the Team Captain to edit the team name, photo, story or target.
- If you're the Team Captain, make sure you're logged in to your JustGiving account - how will you know if you're logged in?
You will see your avatar in the bottom left of the screen, Login changes to Logout in the header and Sign Up changes to My Page in the header. - Visit your team page by clicking on My Page in the header, using the search or clicking on the link to your page in the email you received from JustGiving.
- Click on the View Team button on your personal fundraising page to navigate to your team page.
- Click Edit Team.
- Choose Team from the options on the left and you will see the team page fields that you are able to edit.
- Click Update to publish these changes to your team page.
JustGiving
Who is JustGiving?
JustGiving is the world's most trusted platform for online giving. We help people raise money for the charities and people they care about the most and we're enormously proud to have helped people in almost every single country in the world raise billions of dollars for good causes since we were founded in 2000.
Is my personal information secure?
Yes. Our fundraising platform JustGiving and our merchant card processing service, makes every effort to protect your information. They use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information are secure.
I forgot my JustGiving username and password. How can I log in?
Remember that your username and password are case sensitive. If you go to the click “log-in” in the website navigation above you will find an option to have your username and/or password emailed to you again. If you still have problems, please contact JustGiving support here. It may take up to 24 hours to receive a response.